Assistant General Manager Human Resources

PURPOSE This job description outlines the key responsibilities in supporting HR strategy, operational management, and talent development across the cluster for our Lifestyle Clubs, while ensuring alignment with business goals and fostering a positive organizational culture REPORTS TO Assistant Vice President - Operations | Vice President – Human Resources REPORTING ROLES Deputy Manager – HR| Assistant Manager – HR| Executive/Supervisor/Associate – HR| HR Interns INTERACTS WITH External – Recruitment agencies, Government authorities, Training Partners, Vendors, Consultants, Auditors. Internal – Senior Leadership, Functional Heads, Managers, Supervisors, Rank & File Associates, Interns, and Contractual Staff. KEY RESPONSIBILITIES Drive Operational Excellence Drive excellence across end-to-end HR operations including hiring, onboarding, HRIS, attendance, policy implementation and offboarding. Ensure high standards of accuracy in HR documentation, payroll inputs, and statutory compliance through rigorous data integrity. Oversee administration functions including staff amenities, transport, lockers, ID cards, and grievance redressal mechanisms. Applied Learning Seeks and makes the most of learning opportunities to improve performance of self and/or others. Design and deliver HR-led learning sessions on key workplace themes such as HR Induction, Code of Conduct, Labor Laws etc. Track training completions, feedback scores, and effectiveness using post-training assessments. People Management Serve as the first point of contact for employee relations, ensuring empathetic, confidential, and professional resolution with executive presence. Drive talent and performance management through structured appraisals, feedback reviews, and development initiatives aligned with succession planning. Conduct exit interviews, analyze attrition trends, gather insights on employee engagement survey scores and provide actionable recommendations to enhance retention and employee engagement. Monitor workplace gender diversity metrics and recommend initiatives to strengthen belongingness and equal opportunity. Business & Financial Acumen Forecast and plan manpower requirements based on operational needs and business forecasts. Monitor HR budgets, including hiring costs, employee welfare expenses and administrative overheads. Present monthly HR dashboards include headcount, attrition, training, recruitment status, and cost metrics. Coordinate with finance and audit teams for statutory and internal HR audits, PF/ESI inspections, etc. Leadership Collaborate with Club GMs/Business Heads/VP - HR and corporate leadership to align people’s strategy with broader business objectives and brand values. Lead key HR initiatives, including policy rollout, HR digitization, and employee engagement frameworks that foster a high-performance culture. Mentor and develop team members while upholding discretion, integrity, and the highest standards of professional ethics. Culture & Brand Ambassador Champion the employer brand through meaningful onboarding experiences, engagement initiatives, and employee touchpoints. Create a work environment that fosters inclusion, belonging, recognition, and wellness. Lead employee engagement initiatives, including R&R programs, theme days, surveys, birthday celebrations, and internal communication. Managing Legal and Compliance Practices Ensure compliance with local labour laws and maintain secure employee and medical records, auditing documentation, and adhering to privacy and safety regulations. Manage workers' compensation claims, employment audits, and background verification processes as per company policy. Communicate key workplace policies and ensure compliance through structured onboarding and periodic reviews. Occupational Health & Safety Responsibilities Champion the implementation and enforcement of OH&S standards across all operational areas. Monitor safety risks, conduct regular safety drills, and update emergency response plans. Ensure department heads and teams are trained in HSSE protocols, fire safety, and first aid readiness. Record and investigate incidents, enforce preventive measures, and ensure continuous improvement in safety practices. QUALIFICATIONS Degree from an accredited university in Human Resource Management, Business Administration or equivalent. WORK EXPERIENCE 15 or more years of proven experience in HR operations and employee engagement, ideally within hospitality, premium retail, or service-led environments