Customer Success Manager

Role Overview Most Customer Success roles are built to survive churn. This one is built to prevent it — and then grow past it. As Team Leader, Customer Success at MyOperator, you will directly manage a pod of 5–8 Customer Success Representatives across an SMB and Mid-Market portfolio. Your job is to move the team from reactive firefighting to a structured, proactive commercial motion — with clear playbooks, health score dashboards, and a 30-day onboarding engine that accelerates Time-to-Value f…