Customer Success Manager (B2C) | 100% remote

We are looking for a Customer Success Manager (B2C) to independently manage a fixed customer base of approximately 2,000+ customers. You will be the main point of contact and ensure that our customers receive optimal support, find the right solutions, and have a consistently positive experience with our service and products. Your primary responsibility is to ensure that our customers receive optimal support, find the right solutions, and have a consistently positive experience with our services and products. Responsibilities Managing a fixed portfolio of B2C clients Providing support with legal matters (no legal advice required) Identifying and resolving issues Proactively supporting and assisting our clients Advising on suitable solutions and services Close collaboration with our legal and back-office teams Qualifications Strong communication skills (clear, calm, solution-oriented) Self-reliance and entrepreneurial mindset Experience in customer relations (support, sales, or customer success) Ability to remain composed even in challenging situations Goal-oriented work with a focus on customer satisfaction and long-term client relationships Benefits Fixed salary: €3,200 – €3,800 gross per month 100% remote work In addition, an attractive performance-based bonus scheme Independent client portfolio (not just ticket processing) Clear development opportunities (Senior/Team Lead) Modern workplace with a strong focus on automation AI You're not a typical support employee; you'll be responsible for your own customer area and actively contribute to taking the customer experience to the next level. Your work will have a direct impact on the company's growth and development. If we've sparked your interest, please send us your application documents. We look forward to receiving your application! Find more English Speaking Jobs in Germany on Arbeitnow