Senior Customer Success Manager - Founding Role

Depotcharge is Europe's first B2B marketplace for shared depot charging of electric heavy-duty trucks. We connect depot operators with idle charging infrastructure to fleet operators who need reliable, cost-efficient charging beyond their home depots. The model works: 50+ carriers are live across Germany and Switzerland, and we are now expanding EU-wide. Now we are building the Customer Success function from scratch. You are the first person in this role. Aufgaben You will build Depotcharge's Customer Success function from the ground up and own the full customer lifecycle from day one. You take full ownership of all customer relationships: depot operators, fleet operators, and association partners. Your goal is to turn customers into fans and build internal champions who anchor Depotcharge inside their organisations and networks. At the same time, you create the operational foundation: processes, tools, and KPIs. You decide how we set up CRM, ticketing, and customer communication, with a clear ambition to automate as much as possible through AI-supported workflows. Concretely, in the first 12 months: You take over a portfolio of existing accounts, establish structured touchpoints, and bring onboarding and ongoing care to a reproducible standard You build the Customer Success tool stack: HubSpot as the core, a ticketing system with clean integration, and automated workflows wherever they create leverage You define which Customer Success signals matter: usage patterns, satisfaction, churn risk, upsell potential, and you set up the reporting to track them You develop a champion strategy, identifying which contacts on the customer side are the lever for referrals and expansions You work closely with the founders and take on increasing commercial responsibility in existing accounts as the function matures Qualifikation The right person is customer-oriented, a strong communicator, commercially sharp, and operationally organised. You bring the customer voice meaningfully into product and strategy conversations, and you are credible doing so. 5+ years of experience in B2B Customer Success or Key Account Management, ideally in transportation, logistics, energy, or EV charging You have built a Customer Success function, or at minimum Customer Success processes and tools, from the ground up A finisher mentality: you don't just design processes, you ship them, embed them with customers, and make sure they actually run Comfort with ambiguity and the ability to prioritize ruthlessly when everything feels urgent Comfortable building where little process exists and with the goal to automate Fluent in German and English Willingness to travel to customers and events as needed Benefits We are a high-growth startup with a clear market position, strong investors, and a product that is used by 50+ carriers. You will have the opportunity to define a function and grow the team as the company scales. You report directly to the CEO and work as part of the commercial and growth team, with close collaboration across product and engineering A competitive base salary plus meaningful VSOP allocation reflecting the founding nature of the role Hybrid setup: regular office days in Munich combined with remote work A highly motivated and passionate team building a venture for the second time, with the experience to do it right Sounds like you? Send us your CV and a short message on why this role fits. No formal cover letter needed. Tell us what you have built and what drove you to build it. Find more English Speaking Jobs in Germany on Arbeitnow