Head of Customer Complaints Intake (People Leadership & Process Reengineering)

Overview: The Head of Complaints Intake supports the day-to-day operation and ongoing improvement of the escalated complaints intake process. This role blends hands-on process work with coordination across partners to help improve consistency, quality, and efficiency of intake activities across multiple channels. The position focuses on documenting and improving intake workflows, supporting system enhancements, and ensuring complaints are accurately captured and routed in line with established …