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Lead L1 - Engineer
SourceFuNoida, Ghaziabadlead8-12 yearsOpen to allTrending: 120 views
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Description
SourceFuse Technologies hiring Lead L1 - Engineer with 4-5 years of experience. Job Overview: The L1 Lead will oversee the daily operations of the Service Desk supporting the A2P SMS platform. This role involves leading a team of L1 engineers, managing incident flow, ensuring SLA adherence, acting as the first point of escalation, and coordinating with L2/L3 engineering teams. The Lead also ensures high-quality communication, process compliance, and continuous improvement of monitoring and tick…
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Glassdoor rating3.5/5
IndustryIT Jobs
Open roles3
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Glassdoor rating
3.5
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moderate