Senior Manager – Supply Chain Design & Strategy

Position – Senior Manager – Supply Chain Design & Strategy (E-commerce) Team – Supply Chain / Operations Strategy Location – Gurgaon About Tata 1mg Tata 1mg is India’s leading consumer healthcare platform. It aspires to be the trusted health partner for all Indians and its mission is to make healthcare accessible, understandable, and affordable. Leading the chart as one of the top consumer health platforms through e-pharmacy, e-diagnostics, e-consulting, and offline stores, it is also one of the most preferred pharmacy and diagnostic partners for leading hospitals in India. It enables consumers to learn more about their medicines and find cost-effective substitutes. Tata 1mg is an initiative driven with the vision to empower Indian consumers and caregivers to select the most appropriate healthcare services at the best possible prices. Know more about us: https://www.1mg.com/aboutUs About the Team The Supply Chain Strategy team at Tata 1mg is responsible for designing and optimizing end-to-end supply chain networks, enabling new business models, and ensuring operational scalability. The team works closely with Business, Product, Technology, and Operations to build efficient, resilient, and future-ready supply chain systems. What you will do: • Design and optimize fulfillment, warehouse, and distribution networks to ensure scalability and efficiency • Build scenario-based models to balance cost, SLA, and business growth requirements • Support network expansion planning and capex evaluation • Develop end-to-end process maps across the order lifecycle (inbound to last-mile, including returns and exception handling) • Translate new business initiatives into scalable and executable supply chain workflows • Collaborate closely with Business, Product, and Technology teams to design robust and controlled operating models • Identify potential risks, build control checkpoints, and embed automation to minimize manual dependencies and errors • Drive pilot launches for new initiatives and ensure process stabilization before scaling • Lead logistics cost benchmarking and drive productivity improvement initiatives • Improve key operational metrics such as OTIF, fill rate, inventory turns, and overall fulfillment efficiency • Develop dashboards and analytical models to support data-driven decision-making for leadership • Act as the supply chain SPOC for new business launches and cross-functional initiatives • Ensure process compliance, SOP adherence, and implementation of control mechanisms • Present structured insights, analysis, and recommendations to senior leadership What are we looking for: • 8+ years of experience in Supply Chain / Operations, preferably in e-commerce or high-growth environments • Strong hands-on experience in network modelling and process design • Excellent analytical skills (Excel mandatory; SQL/BI tools preferred) • Structured thinker with strong problem-solving ability • High ownership and strong cross-functional collaboration skills • B.Tech from a reputed institution; MBA from a Tier 1 institute preferred