Manager of Strategic Customer Success

Ashby is seeking a Manager of Strategic Customer Success to lead a team of CSMs in serving the company's largest and most complex customers. The role involves helping the team navigate the nuances of enterprise partnerships, building scalable processes, and advocating cross-functionally to deliver exceptional outcomes for customers. RequirementsTeam Leadership & CoachingCustomer Journey ExpertiseUp Market MotionOperational MindsetCross-functional CollaborationProblem-Solving OrientationData-DrivenCustomer-First ThinkingLifecycle AwarenessBenefitsCompetitive compensation10-year exercise window for stock optionsUnlimited PTO with four weeks recommended per yearTwelve weeks of fully paid family leave$100/month education budgetExtended health benefitsGenerous equipment, software, and office furniture budgetOriginally posted on Himalayas