Product Designer

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Docusign’s Product-Led Growth UX Design team is seeking an enthusiastic, multifaceted Product Designer to lead design and experimentation across commerce and product experiences. We are specifically looking for a designer with a strong background in complex SaaS management or administration tools to help shape the experience for millions of global customers. In this role, you will lead end-to-end design work, ranging from initial vision and architecture to UI, visual, and motion design. You will be responsible for incorporating qualitative research and collaborating with cross-functional teams to bring stakeholders together around a common vision. Finally, the ideal candidate adeptly balances business needs with user-centered solutions while navigating ambiguous circumstances to deliver the best possible customer experience. This position is an individual contributor role reporting to the Sr. Manager, Product Design. Responsibility Own and contribute to the end to end design of a wide variety of high impact commerce and product experiences Help develop the next generation of agentic and AI experiences while leveraging AI tools to ideate and increase your productivity Sketch, wireframe, and prototype to turn concepts into high-fidelity designs and design systems Produce visually compelling end to end experiences that fit seamlessly within the broader brand context Drive qualitative research with research partners to better understand your customers, to validate the direction of your design work, and to supplement quantitative data Use analytics data to constantly validate, improve, advocate for, and measure the success of your work Use competitive analysis and industry standard best practices to identify new user experiences that will deliver value to our customers Drive design reviews and vision discussions with stakeholders, actively managing live feedback to align on direction and ensure design quality Work closely with your design team peers through regular critique, project collaboration, and mentorship Work closely with both the marketing and product design teams to build cohesive end to end customer experiences Work in close partnership with our product managers to help define the project roadmap and execute on project requirements and business objectives Work with our engineering teams to provide guidance and ensure the quality of the implementation of your work Collaborate with writing and content partners to ensure messaging aligns with go to market strategy and ensures coherence across existing surfaces Work with customer support partners to help identify potential problems and project opportunities Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS degree or equivalent work experience Minimum of 3+ years of user experience (UX) design work Experience with design and prototyping tools like Figma as well as AI tools like Vercel or Claude A portfolio (with password) of work demonstrating strong systems design skills and innovative work to be considered for this position UX Design in a SaaS, and/or B2B or B2C commerce platform experience Preferred Strong data driven design, user research, storytelling, and prototyping skills Specialization in designing complex SaaS finance, billing, or administration experiences Know and use current web standards for desktop and mobile Clean design aesthetic with a strong eye for layout, color, and typography Ability to communicate design ideas persuasively and concisely Strong interpersonal, written, and oral communication skills Curious and open-minded with a growth mindset Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the commu