AU Broker Support Specialist | AU | WFH

Category: Mortgage Location: Ortigas, Alabang, Pampanga, or Cebu National Capital Region (Manila) Philippines Setup and Location: Work from Home Work Schedule:9:00 AM – 5:00 PM AEDT | 7:00 AM – 3:00 PM PHTEmployment Type: Full-timeReady to do work that actually excites you?We’re looking for a highly organized and customer-focused Broker Support Specialist to support brokers, referral partners, and the lending team throughout the loan application process. In this role, you’ll manage inbound enquiries, provide preliminary lending guidance, collect and review application documents, and ensure applications are complete before escalation to the local lending team. You’ll work closely with brokers and internal stakeholders to keep applications progressing efficiently while maintaining accurate CRM records and managing turnaround times. This role is ideal for someone with strong knowledge of Australian lending processes, excellent communication skills, and the ability to thrive in a fast-paced, detail-oriented environment.What You’ll DoRespond to inbound broker and referral partner inquiries Provide preliminary loan guidance and product informationCollect initial client and application documentationAssess inquiry completeness before escalation to the local lending teamCoordinate with brokers and internal stakeholders throughout the application processMaintain accurate records and CRM updatesSupport conversion of inquiries into formal loan applicationsAssist in managing turnaround times and application pipelinesCommunicate clearly and professionally with brokers and business partnersEscalate complex scenarios to senior lending staff when requiredRequirementsWhat YouBringWe’re looking for someone who:Have a minimum of three years of experience within the Australian non-bank lending or mortgage operations industry Strong understanding of Australian lending products and processesExperience dealing with brokers, lenders, or referral channelsExcellent verbal and written communication skillsAbility to explain lending concepts clearly and professionallyStrong attention to detail and organizational skillsAbility to multitask and work under pressureHigh level of professionalism and stakeholder managementPreferred ExperienceNon-bank lending experience Experience in broker support or lending coordinationExposure to CRM and lending management systemsBenefitsWhyYou’ll Love Working HereHMO, Dental, and Life Insurance foryou and one free dependent from day one (with the option to enroll additionaldependents)Paid Leaves: Birthday, Vacation,Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on youranniversary)Employee Engagement Activities:Year-End Party, Family Day, Team Building, and more!Let’s TalkIf you’re thinking, “thissounds like me,” it probably is. Click apply. We can’t wait to meet you.DetailsOriginally posted on Himalayas