Shared Services Field Operations Coordinator

Job Type:RegularWork Location:Remote - TX - DallasOverview:2020 Companies is now hiring a part-time remote Field Operations Coordinator!The Field Operations Coordinator is crucial in ensuring the successful completion of field operations by providing essential technical support, quality control, and administrative assistance.What's in it for you?Hourly pay $17.00, paid weeklyWork remotely, from homeScholarship opportunities for employees and direct family membersEmployee Assistance ProgramLeadership Development ProgramEmployees special pricing for multiple clientsAbout Company2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.Job Description:Provide technical support to field representatives via phone, email, and remote access.Conduct thorough checkout procedures to verify completion of field tasks and identify potential issues.Capture and review video recordings of fieldwork to ensure quality standards are met.Escalate complex technical or procedural issues to level 2 support for resolution.Assist field representatives with system access, troubleshooting, and locating job instructions.Audit survey photos to assess job completion accuracy and escalate discrepancies.Perform various administrative tasks, including data entry, report generation, and correspondence.Continuously seek opportunities to improve processes and enhance operational efficiency.Demonstrate excellent problem-solving, communication, and time-management skills.Qualifications:Excellent client-facing and internal communication skillsExcellent written and verbal communication skillsStrong organizational skills, including attention to detail and multi-tasking abilitiesProficiency in Microsoft Office Suite (Word, Excel, Outlook)Strong problem-solving and analytical skillsAbility to work independently and as part of a teamAdaptability to handle changing priorities and workflowsCall center or customer service experience preferredHigh-speed internet and quiet work environment at home officeWhat You Can Expect From 2020 CompaniesWe welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.2020’s CommitmentWe are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.Originally posted on Himalayas