Technical Customer Support Specialist - Work from Home Opportunity

Join Teleperformance – Where Excellence Meets Opportunity!Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.Why Choose Teleperformance?We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities.Become Part of an Exceptional Team!Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.Job DescriptionTechnical Support ExpertAbout UsTP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.Our Work CultureAt TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.Autonomous - We encourage and trust your decision-making skills.Progressive work environment- If you have skills to prove we have all ladders for you to growFlexible - We believe in resultsInnovative - All ideas matterInclusive - Everyone is Included and everyone winsAbout the jobWe are looking for talented customer service specialists, passionate about customers, to join our team. This is a contract role for 3-months.We are currently hiring for this remote work from home opportunity for the provinces of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan.  ResponsibilitiesProvide first level customer service/ technical solutions in regard to client products.Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations. Ensure requests are handled appropriately by coordinating with various functions within the company Schedule service calls and follow up with customers/clients Troubleshoots and resolves technical issues using established diagnostics tools and procedures.Responsible for accurate data input using prescribed applications Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues Answer inbound/outbound customer queries. Approaches problems flexibly and can adapt and modify approach without compromising outcomeQualificationsMinimum 6 months of experience in customer facing environments (phone, chat, in person, etc.) Minimum high school degree. A degree or certification in technology is a plus. Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred Must be at least 18 years old Excellent communication/comprehension skills in English and French. Able to communicate clearly and effectively, both written and verbal (in required language) Ability to type 30 wpm and successfully pass our language/grammar screening Excellent home internet hardwired.Proficiency in English is required to communicate with English-speaking customers and partners located outside of Quebec.Technical Knowledge and Expertise iOS, Smartphone, Tablet, PC or Mac experience Professional and/or personal technical troubleshooting experienceDeep curiosity for understanding technology, passion for learning more and sharing knowledge with others Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real timeUses analytical skills to isolate and resolve complex technical issues through appropriate troubleshootingmethodologyLearning Aptitude Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization Stays curious and inquisitive in the pursuit of professional excellence Effective time management strategy including ability to multi-task, prioritize, organize and balance workloadProficiency in English is required to communicate with English-speaking customers and partners located outside of Quebec.Resilience Able to self-manage and work independently in a fast-paced and highly demanding environment Embraces repetition of core job duties, yet eager to take on more responsibility when needed Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure Self-awareness to identify, address and manage navigating through challenges associated with the role Remains focused and poised despite criticism and setbacks Eager to receive feedback, embraces coaching and demonstrates changes as a result Strong sense of professionalism exhibited by remaining positive, calm and composed under pressureBenefits & PerksEstablished career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.Paid trainingContinuous learning through progressive training that is specific to your tenure and skills.Competitive salaryPositive and supportive environmentCompensation$19.50/hrScheduleWe are looking for candidates with open availability.Program hours of operation - Monday to Sunday (24 hours). You will be provided with8-hour shifts for 5 days a week. These can be morning, afternoon or night shifts. Atleast one day of the weekend availability is mandatory.This is a contract role for 3 months.LocationWork from the comfort of your homeFRExpert(e) en soutien techniqueÀ propos de nousTP est un chef de file mondial en gestion de l’expérience client et en impartition des processus d’affaires. Avec plus de 500 000 employé(e)s, nous avons développé une organisation hybride efficace et responsable, combinant le télétravail et le travail en présentiel, avec environ 50 % de notre effectif travaillant désormais à distance. Nous offrons nos services dans 300 langues et dialectes.Classée 11e parmi les 25 meilleurs milieux de travail au monde selon le magazine Fortune (en partenariat avec Great Place to Work®), notre entreprise a obtenu la certification « Meilleur employeur » dans 64 pays, couvrant plus de 97 % de l’ensemble de notre main-d’œuvre.Notre culture d’entrepriseChez TP, nous demeurons fidèles à nos valeurs fondamentales : intégrité, respect, professionnalisme, innovation et engagement.      ∙     Autonomie – Nous encourageons la prise de décision et nous vous faisons confiance.      ∙     Environnement progressif – Nous offrons toutes les ressources nécessaires pour vous permettre d’évoluer selon vos compétences.      ∙     Flexibilité – Nous misons sur les résultats.      ∙     Innovation – Chaque idée compte.      ∙     Inclusion – Un environnement où tout le monde a sa place et tout le monde y gagne.À propos du posteNous sommes à la recherche de spécialistes en service à la clientèle talentueux(ses) et passionné(e)s pour rejoindre notre équipe. Il s’agit d’un poste contractuel d’une durée de 3 mois.Nous recrutons actuellement pour ce poste en télétravail dans les provinces suivantes : Alberta, Colombie-Britannique, Manitoba, Nouveau-Brunswick, Terre-Neuve-et-Labrador, Nouvelle-Écosse, Île-du-Prince-Édouard et Saskatchewan.Responsabilités      ∙     Offrir des solutions de service à la clientèle et de soutien technique de premier niveau pour les produits du client.      ∙     Établir et maintenir des relations positives avec les clients en proposant des solutions personnalisées, en visant à dépasser leurs attentes.      ∙     Assurer le traitement adéquat des demandes en collaborant avec les différentes fonctions de l’entreprise.      ∙     Planifier les appels de service et assurer le suivi auprès des clients.      ∙     Diagnostiquer et résoudre les problèmes techniques à l’aide des outils et procédures de diagnostic établis.      ∙     Effectuer la saisie de données avec précision dans les applications prescrites.      ∙     Faire preuve d’excellentes aptitudes relationnelles lors des appels, notamment en pratiquant l’écoute active, en faisant preuve d’empathie et en rassurant le client.      ∙     Démontrer une passion pour le service à la clientèle, s’approprier l’expérience client et s’engager à fournir une résolution complète.      ∙     Adapter efficacement son style de communication selon les interlocuteurs et interpréter les signaux verbaux et non verbaux.      ∙     Répondre aux demandes des clients entrants et sortants.      ∙     Aborder les problèmes avec souplesse et adapter son approche sans compromettre les résultats.Qualifications      ∙     Minimum de 6 mois d’expérience dans un environnement en contact avec la clientèle (téléphone, clavardage, en personne, etc.).      ∙     Diplôme d’études secondaires (DES) minimum. Un diplôme ou une certification en technologie constitue un atout.      ∙     Connaissance pratique des applications Microsoft Office, notamment Outlook, Word et Excel (un atout).      ∙     Avoir au moins 18 ans.      ∙