Customer Success

Key Responsibilities: ● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges. ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help custome…