M365 Architect German and English

Job Title:M365 Architect German and English (m/f/d)Job DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.Join us and be part of this journey towards greater opportunities and brighter futures.We are looking for people with a passion for delivering customer success. As a Senior Support Partner CSA, you will act as a customer-facing technical expert supporting Microsoft customers with their most critical and complex incidents and technical questions, primarily focused on Microsoft 365 Apps (Office), legacy Microsoft Office products, and Office for Mac. In this role, you will work directly with customers on a day-to-day basis, leading deep technical investigations, driving resolution of high-impact incidents, and acting as a trusted advisor during business-critical situations.This is a highly customer-facing role where the majority of your time is spent engaging with customer stakeholders, understanding their environments, and resolving complex technical challenges and delivering technical workshop content to customer audiences.This opportunity will allow you to accelerate your technical expertise in advanced troubleshooting, develop strong customer engagement and presentation as well as communication skills, and gain deep experience across Microsoft 365 Apps and related technologies.This role offers flexible work opti