Senior Operations Manager

About the Role: We are seeking an experienced Operations leader to head the Compliance and Customer Servicing functions. The role involves building and leading a high-performing team, establishing robust processes and controls, and driving operational excellence across the lending lifecycle. KEY RESPONSIBILITIES 1. Team Leadership Hire, build, and manage the operations team; define KRAs; conduct performance reviews; ensure succession planning. 2. SOP Development Design, document, and maintain S…