Collections Specialist - Insurance Billing

Collections SpecialistCompany: The Testing AgencyLocation: Remote (United States)Type: Full-TimeCompensation: $50,000 base pay + monthly bonus program + paid benefits and vacationAbout The Testing AgencyThe Testing Agency is a fast-growing home services support organization focused on delivering operational excellence and client service solutions. The company partners with customers, insurance providers, and internal teams to streamline billing, payment processing, and service coordination while maintaining a strong culture of accountability, communication, and professional growth.About the RoleAs a Collections Specialist, you will be responsible for persistently following up with insurance companies and adjusters to ensure timely payment for services rendered. This role is central to maintaining healthy cash flow, resolving invoice-related issues, and supporting operational efficiency through accurate communication and account management.This is an ideal opportunity for a highly organized and motivated professional who is comfortable handling outbound communication, navigating payment disputes, and managing multiple follow-up activities in a fully remote environment.Key ResponsibilitiesFollow up with insurance companies and adjusters regarding outstanding paymentsResolve invoice-related inquiries and payment disputes in a professional mannerMaintain detailed and accurate communication records within CRM systemsCollaborate with internal departments to ensure invoices are processed correctlyHandle minor escalations and assist in resolving billing discrepanciesManage multiple accounts and follow-up schedules efficientlyCommunicate consistently with clients, carriers, and team members to ensure timely resolutionSupport overall collections performance and operational goalsRequirementsPrevious experience as an insurance adjuster and/or collections professional requiredStrong negotiation and conflict resolution skillsHighly organized with the ability to manage multiple priorities and follow-upsComfortable making outbound calls and persistently pursuing payment resolutionProficiency with CRM software, invoicing systems, and Google Office SuiteAbility to work independently while collaborating effectively within a remote team environmentWhat We OfferCompetitive base pay of $50,000 annuallyMonthly performance bonus program offering an additional $3–$5+ per hour for top performers100% remote opportunity for authorized U.S. workersMonday–Friday schedule (8:00 AM – 5:00 PM PST) with flexibilityPaid benefits and vacation timeSupportive and collaborative team cultureProfessional development and long-term growth opportunitiesOpportunity to work directly with insurance carriers and industry professionalsOriginally posted on Himalayas