Software Engineer

About Us LG Sinar Mas Technology Solutions (LG Sinar Mas) is the joint venture of LG CNS and SM+, delivering world-class IT modernization, cloud, data center solutions and digital as well as AI transformation services across Indonesia. With a mission to become Indonesia’s No. 1 IT services company, we combine LG CNS’s global engineering excellence with Sinar Mas’s deep local intelligence to help organizations build secure, scalable, and future-ready digital systems Role Overview Acts as L2 application SME, ensuring stability, performance, and timely resolution of incidents and changes for customer-facing mobile and web applications. Responsibilities: Subject Matter Expert (SME) for customer-facing Mobile and Web applications Provide enterprise-grade application support to ensure availability and data integrity Perform advanced troubleshooting for complex application, API, and data issues escalated from L1 Monitor application health and performance using logs (ELK/Splunk) and APM tools (Dynatrace/AppDynamics) Maintain and tune application servers Execute deployments, configuration changes, and hotfixes in production following ITIL Change Enablement Coordinate with L3 vendors or internal development teams Qualification Fresh Graduate (0–1 year experience) in: Computer Science / Information Systems / IT / related field Internship or academic project exposure to web/mobile application development is a plus Basic understanding of: Web & mobile application concepts, REST API and JSON & Client-server architecture Basic knowledge of: SQL query (SELECT, basic validation), Log reading and simple troubleshooting Willing to learn monitoring tools (ELK, Splunk, Dynatrace, etc.) Familiar with SDLC and basic ITIL concept (incident & change)