Regional Operations Manager

Job Purpose Job Description Enriching Lives Winning as ONE ABC Company Info Aditya Birla Capital Limited ("ABCL") is the holding company for the financial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38,000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2,00,000 agents/channel partners and various bank partners. What makes an ideal ABC Citizen? At ABC, we are constantly on the lookout for individuals who resonate with our 5 core values of Speed, Passion, Integrity, Seamlessness and commitment and live them every day, while also understanding our vision. We believe in building leaders who thrive on challenges, take the onus of creating and sustaining strong teams, and forms strong networks as a result of effective relationship-building. Role Details Business Aditya Birla Capital ltd. Role Regional Operations Manager Department Operations & Customer Service Eligibility Criteria Bachelor or master’s degree Required Skills & Competencies Customer Service & Relationship Management Communication & Interpersonal Skills Integrity and strong ethical standards. Effective communication and reporting. Process orientation and innovative mindset. Networking and stakeholder management. Problem-Solving & Resolution Management. Key Responsibilities Setting Up New Branches & Running Continuity Planning for existing Branches Ensure infrastructure and technology is made available for the team to run day to day operations On-board people at the right time and with experience & specific capabilities in operations, banking and lending domain Ensure driving BCP drills and sharing BCP reports every quarterly to Operations Head for testing BCP set up capabilities Credit Operations Management Manage all aspects of the operations transaction life cycle transactions from post sanction, pre & post disbursement requirements, documentation and servicing activities, disbursals and post disbursal actions and ensure timely and accurate transaction processing Act as the point of escalation on critical customer complaints and authorise high value transactions / complex/ structured transactions. Lead the establishment of robust customer management Pre Disbursement Activities Ensure daily execution of documentation in full compliance with the internal standards and external regulatory requirements Ensure timely preparation and issuance of required letters like sanction letters, amendment letters, ROI based on credit decisions/ sanction note Ensure standard legal and security documents are given to the Business team, depending on type of product and security within stipulated timelines Post Disbursement and Fund Management & Banking Ensure follow ups of outstanding PDDs/OTC and look into escalation cases, where required Ensure completion of all activities related to security perfection of assets - CERSAI Ensure renewal tracking done by the team and ensure that renewal letters are prepared and issued within stipulated timelines Supervise the loan booking and servicing activities for their respective zones and ensure they are completed within the stipulated TAT Compliance Management & Reporting and Process Controls & Checks Ensure all policies and processes related to loan processing and disbursement are up to date and followed by the team Conduct internal branch audits at regular intervals to ensure there are no critical observations Maintain performance metrics, defect ratio and ensure SLAs are met within the agreed timelines Ensure ROC, CERSAI and SRO charge registration is completed within given timelines Stakeholder/ Vendor Management Ensure requests of all case logins from branches are being timely attended by vendors. Escalation point for issues in logins Ensure that the team is having regular interactions with the Relationship Manager to complete correct documentation at the customer’s end Attend meetings with Sales and Risk team to discuss outstanding PDDs/OTCs, issues and escalations Refer the links to know more Growth & Culture at ABC: https://www.adityabirlacapital.com/careers?ref=abc-homepage Stay updated with Life at ABC - Follow our LinkedIn Page: https://www.linkedin.com/company/aditya-birla-capital Browse our Glassdoor Reviews: https://shorturl.at/fJKQ0 Disclaimer Aditya Birla Capital is committed to provide equal opportunity to all in employment and prohibits discrimination or harassment in any form on the basis of race, colour, religion, ethnicity, age, gender, disability or any other characteristic protected by law. Diversity, Equity and Inclusion (DEI) is embedded in our recruitment policies based on our business needs and candidates meeting the eligibility criteria such as qualification