Senior Customer Success Manager

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.Senior Customer Success Manager Remote | EST Hours (Mon–Fri, 9AM–6PM) | Full-Time | Reports to Executive LeadershipWe're looking for a Senior Customer Success Manager to lead client relationships in a content-driven, service-focused environment. In this high-impact role, you'll own the entire customer journey—from onboarding and activation through to retention, growth, and advocacy. You'll be a strategic advisor, operational leader, and problem-solver, helping customers succeed while building scalable systems that elevate the customer experience across the board.If you're a proactive, people-savvy professional who thrives in fast-paced, tech-enabled teams, this role could be your next big move.What You’ll DoManage a portfolio of high-value customer accounts, ensuring consistent value, engagement, and satisfactionLead onboarding and training, building walkthroughs and materials that drive early winsServe as a strategic advisor, aligning services with customer goals and measurable outcomesDesign and refine scalable processes and SOPs using tools like HubSpot, Zapier, Slack, and scheduling platformsMonitor customer health and deploy retention strategies using CRM data and qualitative insightsCollaborate with production, ops, and leadership to ensure smooth service delivery and continuous improvementConduct regular check-ins, strategy reviews, and performance updates to maintain alignmentCapture testimonials, referrals, and social proof to support customer advocacyNavigate difficult conversations with professionalism and empathyMentor junior CSMs and contribute to building best practices as the team growsWhat We’re Looking ForExperience in customer success, account management, or consulting (preferably in a digital services or content business)Proven track record managing 10+ accounts or projects independentlyProficiency with CRM platforms (HubSpot, Go High Level), plus automation and task management toolsExcellent communication across calls, video, and async platformsExperience with Slack, Calendly, Zapier in a remote-first environmentDetail-oriented and process-driven with a strong ability to manage expectationsMetrics-focused mindset with a knack for identifying opportunities and driving improvementBonus: Familiarity with podcast production, content marketing, or onboarding in a media contextMust be available to work full-time during U.S. Eastern Time Zone hoursWhy You’ll Love This RoleHigh-ownership position with direct impact on customer success and business growthA collaborative, supportive environment where your ideas and initiative are valuedChance to help scale a customer success function within a mission-driven, content-focused brandRemote-first culture with smart tools and streamlined communicationPlease NOTEIt is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.We connect top talent with vetted employers, competitive pay, and real growth opportunities.Originally posted on Himalayas