Customer Success Manager SaaS Sheffield 3 Days Hybrid

Customer Success Manager SaaS B2B B2C required by leading software house in Sheffield to come in and assist with the strategy and vision for the running of the customer service and success. You will be working on… Evaluating the problem resolution process for the product, the way in which the teams deal with requests and provide responses to the customers. Ensuring there is appropriate processes in-place (e.g. for escalation, risk management). Evaluating how the company support customer request…