Collections Specialist – Virtual Assistant

Work Schedule:Monday to Friday 9:30 AM – 6:30 PM CSTIncludes 1-hour lunch break (8-hour shift)About the RoleWe are seeking a detail-oriented and customer-focused Virtual Assistant to support the Collections Department. In this role, you will assist with customer follow-ups, payment reminders, and general collections support while maintaining a professional and empathetic approach in all client interactions.This position is ideal for someone with prior collections experience who is comfortable communicating with customers in a clear and professional manner.Key ResponsibilitiesSupport the Collections Department with day-to-day administrative and customer communication tasksContact customers regarding outstanding balances and payment follow-upsProvide clear and professional communication regarding billing and collections mattersDocument customer interactions and update payment status accuratelyRespond to customer inquiries related to invoices, payments, and service chargesCollaborate with internal teams to ensure timely and accurate collections processesRequirementsPrior experience in collections or a related customer-facing financial support roleStrong customer service experienceExcellent verbal and written communication skills in EnglishAbility to handle sensitive payment conversations professionally and confidentlyFamiliarity with service-based industries (e.g., restoration, cleaning, water/flood damage, or property repairs) is an advantageStrong attention to detail and good organizational skillsOriginally posted on Himalayas