Operations Manager/Chief of Staff

Operations Manager/Chief of Staff (Healthcare / MedTech Startup) About the Role We are a fast-growing medical device / health-tech company deploying AI-driven diagnostic technology in hospital settings. As we scale from an early-stage team into our next phase of growth, we’re hiring an Operations Manager to own and build the operational backbone of the business. This is a highly cross-functional role with visibility across customers, field teams, RD, regulatory, and executive leadership. You’ll balance hands-on execution (scheduling installs, coordinating hiring, managing submissions) with building scalable processes that support long-term growth. What You’ll Do Customer & Hospital Operations Serve as the primary point of contact for physician customers and hospital administrators Coordinate hospital installations end-to-end (IT connectivity, integrations, billing setup) Track onboarding from contract through go-live and ongoing support Maintain CRM data and ensure visibility into customer activity Field Team Coordination Schedule and deploy field-based clinical/technical teams to customer sites Build and manage service ticketing and tracking systems Establish KPIs and performance metrics as the team scales Act as escalation point for complex field issues Regulatory & Compliance Coordinate regulatory submissions and communications (e.g., FDA) Support reimbursement and compliance workflows (e.g., CMS) Track documentation, timelines, and external communications Assist with industry engagement (conferences, abstracts, professional societies) Hiring & Team Buildout Lead recruiting for key commercial and field roles Draft job descriptions, screen candidates, and manage interview processes Build onboarding workflows and foundational HR processes Partner with external recruiters as needed Business Operations Leadership Support Support leadership with meeting prep, research, and follow-ups Coordinate customer and stakeholder meetings, travel, and logistics Help implement systems, reporting, and infrastructure to support scale Contribute to building the foundation for future commercial operations What We’re Looking For | Required 5+ years in operations, program management, or chief-of-staff type roles within healthcare, medtech, or health-tech Experience in early-stage or high-growth environments Familiarity with regulatory and reimbursement processes (FDA, CMS) Experience coordinating field-based teams (clinical specialists, service engineers, etc.) Comfortable working with hospital systems (IT, procurement, administration) Strong communication skills with the ability to interface with clinicians, executives, and external stakeholders Experience with tools such as Salesforce, HubSpot, Asana, Jira, or similar