Tech lead

Role Overview: We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology foundation for our Support Excellence function. This role sits at the intersection of engineering, product, and operations ensuring that our internal teams and, eventually, our end users experience seamless, efficient, and data-driven support. You will lead a small but high-impact team of engineers, own the support tooling roadmap, and implement solutions that handle ticket triage, data qu…