Operations Manager (BPO US Process)

We are seeking an experienced and result-driven Customer Support Operations Manager for an international BPO environment to lead a high-performing Customer Support and Sales Operations team. The ideal candidate should have strong experience managing a team of 50-60 members, driving sales performance, improving customer satisfaction, building operational discipline, and creating scalable processes. This role requires a strong leader who can use analytics, process optimization, SOPs, automation, …