Client Support Specialist (Healthcare Facilities - B2B)

About the RoleWorking with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action. Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.Success FactorsCustomer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.High Accountability – We value people who hold themselves to high standards and consistently deliver results.ResponsibilitiesYou will engage with our Workplace customers over both voice and email correspondence.Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real timeNavigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentationApply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessaryDevelop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectivelyUphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interactionWhy Join Clipboard?100% Remote – Always. Work from anywhere in the world.Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.Opportunity to make a significant impact with our workplace customersHiring ProcessApplicationCase StudyInterview with Hiring ManagerExecutive InterviewOffer