Service Desk Technician

This position is responsible for handling calls, emails and monitoring alerts to ensure on-going, continual, excellent customer service whilst resolving incidents or dispatching engineers to fix issues in Europe, North America and Asia Pacific. Essential Job Duties and Responsibilities. Work as part of a 24-hour support team covering a 24X7X365 rotating shift pattern. Provide first level support by handling incoming telephone calls and emails with a high degree of customer satisfaction. Monitor…