Operations Manager

About Wing: Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us. About the Role: Wing is looking for an Operations Manager to join our Operations team. This role is based onsite in London, UK. In this role, you will be responsible for the day-to-day operations of our drone delivery service, drive operational efficiency, and provide exceptional partner support in order to expand our service throughout the region and continent. What You’ll Do: Manage the day-to-day operations and have direct oversight across all partner sites in the UK Work closely with vendors to support our day-to-day and long term staffing plans Engage with internal and external stakeholders in order to grow service delivery volumes and enhance Wing operations Drive operational efficiency through continuous process improvements, testing, and documentation Provide best-in-class support and synthesize partner feedback in order to improve Wing’s service and product offerings Establish, track, and implement operations KPIs across the teams and sites Problem solve issues on the ground and advise tactical features and strategic priorities for the Wing product and service Be data driven and seek insights through analysis in order to optimize operations What You’ll Need: 8+ years of scaling customer facing operations for both medium and large size operations 3+ years of direct leadership experience in managing extensive teams and contractors Direct experience with external relationship building with a Fortune 500 companies and stakeholders Demonstrated success leading large teams with execution and implementation Experience in data analysis and A/B testing Must have excellent written and verbal communication skills Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.