Customer Service & Reservations Associate

Position OverviewWe are seeking a dependable and service-oriented Customer Service & Reservations Associate to support client inquiries and assist with reservation coordination. This role focuses on delivering timely support, managing requests, and ensuring all details are handled accurately to create a smooth and positive client experience.This is a fully remote position ideal for individuals who are organized, responsive, and comfortable working in a client-focused environment.Key ResponsibilitiesRespond to client inquiries related to services, scheduling, and reservationsAssist with coordinating reservation details based on client needs and preferencesProvide clear updates, confirmations, and follow-upsMaintain accurate records of client interactions and reservation detailsMonitor timelines to ensure all requests are completed efficientlySupport a consistent and high-quality client experienceQualificationsStrong communication and customer service skillsExcellent organizational and time management abilitiesAbility to work independently in a remote environmentDetail-oriented with strong follow-throughComfortable using email, online platforms, and scheduling toolsWhat We OfferFlexible remote work environmentStructured onboarding and ongoing supportOpportunities for growth and advancement based on performanceSupportive and collaborative team environmentWork EnvironmentThis is a remote role requiring a reliable internet connection and the ability to stay organized and productive in a virtual workspace.Apply TodayIf you enjoy assisting clients, managing reservations, and providing excellent service in a remote setting, we encourage you to apply.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Please mention the word **GLAD** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.