Medical Virtual Assistant (Insurance Verification & Authorization Specialist)

This is a remote position.Virtual Rockstar is hiring a full-timeMedical Virtual Assistant (Insurance Verification & Authorization Specialist)on behalf of a growing physical therapy practice.This role is dedicated exclusively to insurance verifications and prior authorizations, helping the clinic improve accuracy, reduce billing issues, and create a smoother workflow for the in-office team. You will work closely with the practice’s leadership and administrative team to ensure patient insurance information, authorization codes, and payer requirements are handled correctly the first time.This is an ideal role for someone who is highly detail-oriented, experienced with insurance workflows in a physical therapy or outpatient setting, and comfortable communicating directly with insurance providers over the phone.About Our ClientOur client is a physical therapy practice focused on helping patients avoid unnecessary injections, medications, and surgery through proactive, personalized care. Their mission is to help patients take control of their healthcare and improve long-term wellness outcomes.The clinic is currently growing and preparing to expand into a wellness center while continuing to strengthen operational systems and patient support. The team values accuracy, communication, accountability, and efficiency in delivering high-quality patient care.Key ResponsibilitiesInsurance Verification & Benefits ReviewVerify patient insurance eligibility and benefits accurately prior to appointmentsReview copays, deductibles, authorization requirements, and coverage limitationsUpdate patient records with current and accurate insurance informationEnsure all insurance details and ID numbers are entered correctly into the EMR systemPrior AuthorizationsObtain and track prior authorizations for therapy services and proceduresCommunicate directly with insurance providers via phone and payer portalsFollow up on pending authorizations and document updates accuratelyMaintain organized records of authorization approvals, denials, and expiration datesInsurance Coordination & Claims SupportClarify coverage details with insurance companies and resolve discrepanciesTrack pending insurance claims and authorization-related issuesAssist with identifying and preventing claim rejections caused by inaccurate informationSupport clean claims processing by ensuring information is accurate the first timeAdministrative & Team SupportCommunicate daily with the clinic team regarding verification and authorization updatesAssist with scheduling support if needed during staff absencesMaintain HIPAA compliance and patient confidentiality at all timesTools & SystemsPROMPT EMRWeave (phone system)Breakthrough (marketing platform)Insurance portals and payer systemsRequirementsExperience in insurance verification and prior authorizations within a healthcare settingStrong understanding of insurance workflows, eligibility checks, and payer communicationExcellent verbal and written English communication skillsComfortable speaking directly with insurance providers over the phoneStrong attention to detail and ability to work with minimal distractionsHighly organized with strong documentation and follow-through skillsExperience in physical therapy or outpatient healthcare settings strongly preferredNon-NegotiablesDedicated focus on verifications and authorizations with strong accuracy and attention to detailClear and understandable English communication skills for insurance-related callsBack-officBenefitsCompetitive salary commensurate with experience.Opportunities for professional development and growth.Work in a dynamic and supportive team environment.Make a meaningful impact by helping to build and strengthen families across the GlobeOriginally posted on Himalayas