Multilingual Customer Success Manager

Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone.To support that growth, we’re hiring a Customer Success Manager focused on EU markets. You’ll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora.Why this role mattersWe’re expanding across Europe, and success in new markets depends on great customer experiences. You’ll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us.What you’ll doOnboard new customers across EU markets, guiding them through setup and trainingSupport customers via email, chat, video and in person—especially where language or local context mattersBuild long-term relationships by proactively engaging with your assigned accountsMonitor account health, usage, and risksHelp operators get more value from Stora, surfacing opportunities and promoting key featuresUse tools like HubSpot, Notion, and Stripe to track progress and inform decisionsPartner with Product, Sales, and Support to improve customer experience and drive roadmap prioritiesWhat we’re looking forWe’re looking for someone who combines strong relationship-building skills with the structure, judgement, and commercial awareness needed to manage customer onboarding and success in a fast-growing SaaS business.This role is best suited to someone who is confident working with customers, comfortable with software, and able to build trust across different markets, languages, and ways of working.You’ll likely be a strong fit if you have:Fluent English, and it is essential that you have professional fluency in at least two of the following languages: French, Spanish, or GermanExperience in Customer Success, Account Management, Onboarding, Implementation, Support, or a similar customer-facing SaaS roleStrong communication skills, with the ability to explain software clearly and confidently to a range of customersA structured, organised approach and the ability to manage multiple customers, priorities, and follow-ups at onceGood commercial instinct, with the ability to spot risks, identify opportunities, and help customers get real value from the platformConfidence working cross-functionally with teams such as Product, Sales, and SupportComfort using systems and tools to stay organised, track progress, and make sound decisionsWe’d be especially interested in candidates who have experience with:B2B SaaS or technology businessesCustomer onboarding, account management, or long-term relationship ownershipWorking with European or multi-market customersDelivering customer conversations across multiple channels, including email, video, and phoneSupporting customers in a consultative way, not just reactively answering ticketsThis role may not be the right fit if you are looking for:A purely reactive support role with little ownershipA role with very close day-to-day direction on every taskAn entry-level position without prior customer-facing experience in a professional environmentLocation & working arrangementWe’re open to candidates based in:Belfast on a hybrid basisRemote within the UKSpain, France, or GermanyFor candidates based outside Belfast, this will be a remote role with occasional travel for team meetups, collaboration sessions, or customer-related activity where required.Candidates should be able to work with good overlap across our core business hours and must have the right to work in their location. We are not currently intending to offer visa sponsorship for this role.What we offerCompetitive salaryShare options35 days holidayPrivate health insurance (for you + family)Company Pension planRemote with optional office accessApple hardwareNext stepsWe’re reviewing applications as they come in and will be in touch quickly if it looks like a match.Equal Opportunities at StoraStora is proud to be an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with dignity and respect, and where individual differences are valued.We welcome applications from all suitably qualified candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religious belief or political opinion, or sexual orientation.All recruitment and employment decisions are made on the basis of merit, competence, and business need. We actively promote equality of opportunity and fair participation in line with our responsibilities under Northern Ireland equality legislation.If you require any reasonable adjustments during the recruitment process, please let us know.Originally posted on Himalayas