IT Support Engineer

With more than 15,500 employees at over 120 locations in 14 European countries, our client is one of the leading IT service providers in Europe. We design future-proof IT architectures – from classic IT infrastructure to digitalization, Multi Cloud, Modern Workplace and Security, up to Artificial Intelligence and Managed Services. Responsibilities Employee in our Technical Operation as a Support Engineer in a currently 5-person team Processing of 2nd and 3rd Level Tickets Accompanying TAC-Calls with manufacturers Problem management with the help of appropriate methods and tools like Wireshark Execution of Minor and Major Updates Evaluation and planning of Major Changes Support in Service Transitions and Service Onboardings Interaction with Cisco colleagues in Professional Service 70% Operation 30% project work 70% Security Services 30% Networking Qualifications Skills or relevant experience (3-5 years) in: Firewalls, especially Cisco Firepower, gladly also other manufacturers Cisco ISE Cisco Umbrella, Cisco Duo Syslog Servers such as Greylog LAN/WLAN Cisco Classic, Cisco Meraki, Catalyst Center German level at least C1 Benefits Further development: With an extensive offering from our own academy, individual career planning, expert and leadership programs, manufacturer certifications, and much more, you continuously develop yourself and never stand still. All-round carefree package: Your future is important to us. This is shown by our attractive occupational disability insurance and company pension scheme with a subsidy of up to 100 percent. German level C1, or fluent!!!! Willingness to travel is required Depending on where your place of residence is, once a week in the office, if from e.g. München then 3-4 days in a row once a month. The role has no entitlement to a company car, therefore a car allowance of 400€ per month. Find more English Speaking Jobs in Germany on Arbeitnow