Description
Category: IT Services Location: Fort Colombo Sri Lanka For an international organization in New York, we are urgently looking for a REMOTE Salesforce Support Analyst. Candidates need to be fluent in English. All positions are long-term. This position is open for contractors and employees. Candidates need to be able to work 4-6 hours per day in the normal office hours of New York, US. Example 9 AM NY time equals 7:30 PM.Tasks and responsibilities:Work with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations;Provide end-user supportPerform system configurations such as working with custom objects, triggers, and workflows.Create and maintain Conga Reports;Create and maintain Form Assembly forms/campaigns;Create and maintain complete documentation for configuration specifications;Assist with system maintenance;Assist in the gathering of requirements, propose solutions and workarounds based on platform features and limitations;Communicate technical solutions/concepts with trade-offs, risks, and benefits;Support data activities including extracting, normalizing, mapping, and uploading data as required. Ensure data integrity through the appropriate use of de-duping and data loading tools;Develop and conduct training sessions and update training materials;Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements;Profile:Bachelor鈥檚 degree in Information Technology/related field or equivalent professional experience is required;Demonstrated Salesforce production support experience with attention to detail and track record of delivering against objectives;+5 years of experience configuring and deploying Salesforce solutions;3 years of experience in building forms and reports with Form Assembly and Conga Composer;Knowledge of security and access control in Salesforce Lightning Enterprise Edition, project deployments, and environment management;Fluent in English;InterestedPlease send your resume and motivation to apply@goproconsultancy.com.鈥婦etailsOriginally posted on Himalayas