Customer Support Specialist – AI Assisted

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.Job Title:Customer Support Specialist – AI AssistedLocation: RemoteTime Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)Role OverviewWe are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.Key ResponsibilitiesProvide timely and professional customer support via email, chat, and ticketing systemsUse AI-assisted tools to draft, summarize, and optimize customer responsesResolve order, product, and account-related inquiries efficientlyEscalate complex issues and collaborate with internal teams as neededMaintain accurate support records and ticket documentationFollow support workflows, SLAs, and quality standardsContribute to improving AI prompts, macros, and support processesRequired QualificationsHands-on experience in customer support or customer service rolesExperience using AI tools to assist with customer communication or workflow efficiencyPrior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be consideredStrong written communication skills and attention to detailAbility to work fixed hours aligned to EST (8:00 AM – 4:00 PM)Preferred QualificationsExperience supporting e-commerce or digital-first businessesFamiliarity with ticketing systems and support KPIsExperience contributing to knowledge bases or help centersTools & TechnologySupport Platforms: Zendesk, Gorgias, Freshdesk, or similarAI Tools: ChatGPT, AI-powered macros, or similarCollaboration: Slack, Zoom, Google WorkspaceWe connect top talent with vetted employers, competitive pay, and real growth opportunities.Originally posted on Himalayas