Senior Director of Supply Chain

About the Role We are looking for a Senior Director of Supply Chain Services & Operations who has actually done the work — someone who has been on the floor, understands how a DC runs from the inside out, and is ready to bring that experience into a senior leadership seat. You will start as an individual contributor with full ownership of the supply chain function, and as the team grows, you will build and lead a team of direct reports. This role comes with real scope, a P&L, and the opportunity to modernize how we operate — including bringing AI and automation into the mix in practical, meaningful ways. What You’ll Do Own and manage our third-party logistics partnerships — setting expectations, holding partners accountable through scorecards and KPIs, and stepping in when things need to escalate. Establish standardized SOPs across all warehouse locations to create consistency, quality, and operational excellence. Lead procurement negotiations and manage vendor relationships for logistics providers, technology suppliers, and device manufacturers. Own the full P&L for the supply chain function and partner with Finance and executive leadership on budgeting and forecasting. Identify opportunities to bring AI tools and automation into supply chain processes — from demand planning and inventory management to reporting and visibility. Partner with our technology team to evaluate and implement WMS platforms and other systems that support operational efficiency. Build and lead a team of direct reports as the function grows, with a focus on developing talent and building a high-performance culture. Collaborate cross-functionally with IT, Finance, Quality, Legal, and Commercial teams to keep supply chain aligned with the broader business. What We’re Looking For 10+ years of progressive supply chain leadership experience, with genuine hands-on warehouse operations in your background — not just oversight, but time on the floor. Proven experience managing 3PL relationships, including contract negotiations, SLA management, and performance accountability. Full P&L ownership at a meaningful scale — you are comfortable with budgets, forecasts, and presenting to senior leadership. Experience with AI tools, automation initiatives, or digital transformation within a supply chain environment — you do not need to be an AI expert, but you should be curious and capable. Strong WMS and ERP platform experience. You use data to make decisions, not just to report after the fact. Experience in a regulated or compliance-driven industry is a strong plus. Lean Six Sigma or equivalent continuous improvement background preferred. Experience shipping or managing logistics for technology hardware is a bonus. Logistics Fully remote, based anywhere in the US with up to 20% domestic and international travel.