Customer Service Representative (Dutch & English)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.ResponsibilitiesHandle high volumes of live chat and support tickets across assigned language queuesIdentify and evaluate customers' needs to deliver satisfaction and timely resolutionProvide accurate, valid, and comprehensive information on platform features, products, and processesManage complaints, provide proper solutions and options within time limits, and follow up to secure resolutionFollow communication procedures, guidelines, and policiesSupport feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal toolsParticipate in the validation and testing of AI bots, automation workflows, tools, and SOPs as neededGo the extra mile to engage customers and deliver a best-in-class experiencePerform other tasks as assigned by team leadersRequirements1+ years experience of proven customer facing experience or experience as a customer service representativeStrong IT proficiency and ability to handle moderately technical customer queries Exceptional written communication skills and active listening abilityAbility to multi-task, prioritize, and manage time effectivelyBasic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)Hands-on experience with bot validation, testing, or SOP/tool quality review is a plusKnowledge of the cryptocurrency/blockchain field is a strong advantageFluent in English and DutchWilling to work weekends and irregular hours which will include night shiftsWhy Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.Originally posted on Himalayas