Retail Operations Manager

Key Responsibilities 1. Business & Sales Performance Drive sales, conversion, and ATV across stores Monitor store-wise performance and implement corrective actions Ensure achievement of monthly, quarterly, and annual targets 2. Store Operations Excellence Ensure adherence to SOPs, VM guidelines, and audit standards Maintain high standards of store hygiene, inventory accuracy, and shrinkage control Conduct regular store audits and reviews 3. Team Management & Capability Building Lead and manage Store Managers and frontline teams Drive hiring, onboarding, and training across stores Build a strong leadership pipeline through coaching and development 4. Customer Experience Ensure consistent delivery of brand-aligned customer experience Monitor customer feedback/NPS and drive improvements Implement initiatives to improve conversion and repeat business 5. Workforce & Cost Optimization Optimize store staffing and productivity metrics Drive cost efficiency (manpower, store expenses) Implement shared resource models where feasible 6. New Store Openings (NSO) Ensure timely and effective execution of new store launches Oversee hiring, training, and readiness of store teams pre-opening 7. Stakeholder Management Collaborate with HR, Supply Chain, Marketing, VM, and Finance Ensure seamless execution of campaigns, promotions, and inventory flow 8. Reporting & Analytics Track and analyze KPIs (sales, productivity, attrition, shrinkage, etc.) Share insights and action plans with leadership Key Metrics (KPIs) Sales growth & target achievement Conversion rate / ATV Store productivity (sales per employee) Attrition & employee engagement Audit scores & shrinkage control Customer satisfaction / NPS